This Content Removal Policy is separate from our DMCA Policy. For Content accessible in the European Union, reports under this Policy are also handled as notices under our Notice and Action Policy, including our statement of reasons and internal complaint procedure (appeal@fannilla.com).
Our team takes all content removal requests seriously and will review, restrict, and where appropriate remove content that violates our Terms of Service as quickly as possible.
All capitalised terms in this Policy have the same meaning as in the Terms.
Your report is treated as confidential. When you report Content, the user who posted the Content will not see your name or any other identifying information about you.
Please notify us if you are the victim of, or come across, content that you personally know involves:
Please send us an email to abuse@fannilla.com including at least the following information:
You can also use the "report content" button on the Platform.
Reports relating to non-consensual content or child sexual abuse material (CSAM) are investigated and processed immediately. All other reports are investigated and processed within five (5) business days.
We reserve the right to block access to materials that are the subject of a removal request at any time. It is our policy to terminate, as appropriate, the accounts of users who upload Content that violates our Terms of Service or the rights of third parties, and we will act promptly to block access to any materials that violate these rules. If we receive a legitimate notice, we will immediately disable access to the material and will notify the user responsible for providing the Content with a statement of reasons, unless we are prohibited from doing so by law or by an order of a competent authority.
In certain circumstances, the user who uploaded the content (the Affected User) may submit a counter-notice if they believe that Content was removed or restricted as a result of a mistake or misidentification. Any counter-notice must include a statement confirming the user's good faith belief that the removal or restriction was incorrect.
If a dispute arises regarding a depicted individual's removal request (including where the uploader contests the request) and the parties cannot resolve the matter through our internal review and counter-notice process, the dispute will be referred to a neutral third party for independent review and resolution. The neutral third party may include an out-of-court dispute settlement body certified under article 21 of the Digital Services Act and/or an independent alternative dispute resolution (ADR) provider. We will comply with the outcome of that neutral third-party review, subject to applicable law and any binding court order. Pending that independent review, we may maintain or reinstate restrictions where reasonably necessary to comply with law or to protect users and the Platform.
If the Affected User of a removal or restriction decision believes that it is incorrect or inaccurate, and/or that Content has been wrongfully removed or access to it has been wrongfully disabled, in accordance with the procedures outlined above, the Affected User is permitted to file a counter-notice. A counter-notice is the proper method for the Affected User to challenge the removal or blocking of material based on a notice of violation. The information an Affected User provides in a counter-notice must be accurate and truthful. The Affected User shall be liable for any misrepresentation that may result in claims being made against the Platform in connection with actions taken in response to the counter-notice.
To submit a counter-notice, please provide the following information:
a) a detailed description of the material that was removed or disabled as a result of the notice;
b) a description of where the material was located on our website before it was removed and/or disabled (preferably specific URLs associated with the material);
c) a statement indicating that, in the Affected User's opinion, the removal or disabling of access to the material was wrongful. For convenience, the following format may be used:
"I declare that I believe in good faith that the material in question was removed or disabled as a result of a mistake or misidentification, and that the information in this counter-notice is accurate and complete."
d) the full name, address, telephone number and email address of the Affected User; and
e) a statement confirming the Affected User's consent to the applicable jurisdiction as set out in our Terms of Service and that the Affected User will accept service from the person who sent the notice, or the person's agent.
The written counter-notice containing the above information shall be signed and sent to abuse@fannilla.com.
Upon receipt of a proper counter-notice, we will inform the person who submitted the original request, sharing only the information necessary to resolve the dispute.
Thereafter, we will review the counter-notice. We will never restore access to child sexual abuse material (CSAM). Where the counter-notice relates to a depicted individual's removal request, the material (CSAM) will remain disabled until the dispute has been resolved in accordance with the neutral third-party review described above. In all other cases, we will inform both parties of our reasoned decision within five (5) business days of receipt of the counter-notice.