Frequently asked questions

Got a question? You're in the right place. Here's how Fannilla™ works, whether you're here to subscribe or to create.

Getting started

Age and identity verification

Following and subscribing

Pay-per-view, tips and paid messages

Payments and billing

Refunds and disputes

Messaging, blocking and reporting

Content rules and moderation

Privacy and security

For creators: earnings and fees

For creators: payouts and tax details

For creators: posting, messaging and growing

Support and closing your account

Getting started

Who can use Fannilla?

How do I sign up?

What is the difference between a fan account and a creator account?

How do I become a creator?

What can my username be?

What goes on my profile?

Which currencies are supported?

Age and identity verification

Who has to verify their identity?

What do I need to verify as a creator?

How long does it take?

Why was my verification rejected?

What do I confirm when I verify?

Following and subscribing

What is the difference between following and subscribing?

What does a subscription open?

Who sets the price?

What are bundles?

Are there free trials?

Do discount codes exist?

What if a creator changes their price?

Pay-per-view, tips and paid messages

What is a pay-per-view post?

Can I buy a locked message?

Can I tip a creator?

Payments and billing

How can I pay?

Can I pay a subscription with iDEAL?

What can my wallet balance pay for?

Which currencies are supported?

Is VAT included?

Does my subscription renew automatically?

How do I cancel?

How do I update or remove a card?

Where do I find my invoices?

What will I see on my bank statement?

Refunds and disputes

Can I get a refund?

What happens if I dispute a payment with my bank?

What happens to my subscriptions if I delete my account?

Messaging, blocking and reporting

How do I message a creator?

Can I report a post or a profile?

How do I report copyrighted or stolen content?

What does blocking do?

Can I hide a post or creator from my feed?

Content rules and moderation

What content is allowed?

How do I see sensitive content?

Is my content checked before it goes live?

Why can't I use some media?

Can I post with someone else?

Can fans download or repost my content?

Where are the full rules?

Privacy and security

Can I turn on two factor authentication?

Can I see where I am signed in?

I forgot my password. What now?

How do I change my email address or password?

How do you use my personal data?

For creators: earnings and fees

What does Fannilla keep?

Who pays VAT?

What about currency conversion?

When can my earnings be paid out?

Why is a payment still pending?

What happens when a fan disputes a payment?

Where can I see what I earned?

For creators: payouts and tax details

What do I need before I can be paid?

How do I get paid?

Does a payout cost anything?

How do I withdraw?

Can I choose how often I am paid?

What if I close my account with money left?

Why is my payout account awaiting review?

Why was my payout account rejected?

Can I change my payout account?

What tax details do I give?